Full System Implementation

System Requirements & Design

At Clouds Genius, we begin every Salesforce implementation with a deep focus on understanding your business objectives. Our approach to system requirements and design is driven by business outcomes, aligning executive reporting needs with intuitive, user-friendly solutions.

We follow a collaborative design process that encourages feedback and participation from your team’s subject matter experts. This ensures that your Salesforce environment is not only technically sound but also optimised for your unique workflows and organisational goals. Through ongoing iteration and input, our design process evolves in tandem with your needs, delivering a robust Salesforce foundation that is ready for scale.

Configuration & Development

Our team of seasoned Salesforce consultants delivers tailored configuration and development services through an agile, sprint-based approach. We focus on rapid iterations and continuous feedback to create a solution that works seamlessly with your operational structure.

From declarative configuration to advanced custom code development, our flexible delivery model—including both onshore and offshore development resources—ensures scalability and speed without compromising quality. Every solution we build is designed to drive real business value and is grounded in measurable outcomes.

At Clouds Genius, development isn’t just about technology. It’s about delivering a more innovative way to work.

System Testing & Deployment

Clouds Genius follows rigorous testing protocols to ensure a flawless deployment experience. Our team conducts multiple levels of functional and user acceptance testing (UAT), complemented by in-depth quality assurance reviews of all custom code.

We leverage proven deployment tools and structured release processes to minimise risk and disruption to your operations. From sandbox to production, every step is transparent, collaborative, and aligned with your organisation’s goals. By keeping your team involved through every phase of the rollout, we ensure a seamless handover and a solution that performs at scale.

End-User Training

Effective training is crucial to the Successful adoption of Salesforce and its long-term success. Clouds Genius offers comprehensive end-user education, including custom-built training programs and our specialised “Train the Trainer” offering.

We develop tailored training materials—from user guides to interactive presentations—designed to equip your internal trainers and end-users with the skills they need to succeed. Whether it’s a small group workshop or a scalable training rollout, our focus is on making learning accessible, engaging, and relevant to your specific business processes.

By empowering your team with knowledge, we help you maximise the return on your Salesforce investment.

Post Go-Live Support

Implementation is just the beginning. Clouds Genius provides ongoing post-go-live support to ensure your Salesforce solution continues to deliver value as your business evolves. Our services include supplemental user training, fulfilment of new functional requirements, and knowledge transfer for internal admins and Centres of Excellence.

We tailor each support engagement to your organisation’s needs—whether it’s enabling power users, training new hires, or evolving the platform to meet emerging goals. Our commitment to long-term partnership ensures your Salesforce investment grows alongside your business, with expert guidance every step of the way.